Cybercrime & Identity Theft Protection

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The 2016 Identity Fraud Study, released by Javelin Strategy & Research, found that $15 billion was stolen from 13.1 million U.S. consumers in 2015, compared with $16 billion and 12.7 million victims a year earlier. In the past six years identity thieves have stolen $112 billion.

Following the introduction of microchip equipped credit cards in 2015 in the United States, which make the cards difficult to counterfeit, criminals focused on new account fraud. This type of fraud more than doubled and now accounts for 20 percent of all fraud losses. New account fraud occurs when a thief opens a credit card or other financial account using a victim’s name and other stolen personal information.


The Consumer Sentinel database, maintained by the Federal Trade Commission (FTC), contains over 10 million consumer fraud and identity theft complaints that have been filed with federal, state and local law enforcement agencies and private organizations from 2010 to 2014. In 2014 over 2.5 million complaints were filed.

Of the 2.5 million complaints received in 2014, 60 percent were related to fraud, 13 percent were related to identity theft, and 27 percent were for other consumer complaints. The FTC identifies 30 types of complaints. In 2014, for the 15th year in a row, identity theft was the No. 1 type of complaint among the 30 categories, accounting for 332,646 complaints, followed by debt collection, with 280,998 complaints. Internet services, with 46,039 complaints, ranked tenth.


As businesses increasingly depend on electronic data and computer networks to conduct their daily operations, growing pools of personal and financial information are being transferred and stored online. This can leave individuals exposed to privacy violations and financial institutions and other businesses exposed to potentially enormous liability, if and when a breach in data security occurs.

In 2000 the Federal Bureau of Investigation, the National White Collar Crime Center and the Bureau of Justice Assistance joined together to create the Internet Crime Complaint Center (IC3) to monitor Internet-related criminal complaints. In 2014 the IC3 received and processed 269,422 complaints, averaging about 22,500 complaints per month. The IC3 reports that 123,684 of these complaints involved a dollar loss and puts total dollar losses at over $800 million. The most common complaints received in 2014 involved auto and real estate fraud and government impersonation email scams.

Interest in cyber insurance and risk has grown in 2014 and 2015 as a result of high-profile data breaches, including a massive data breach at health insurer Anthem that exposed data on 78.8 million customers and employees, and another at Premera Blue Cross that compromised the records of 11 million customers. The U.S. government was targeted by hackers in two separate attacks in May 2015 that compromised the personnel records of as many as 14 million current and former civilian government employees. A state-sponsored attack against Sony Pictures Entertainment, allegedly by North Korea, made headlines in late 2014.

Cyberattacks and breaches have grown in frequency, and losses are on the rise. In 2014 the number of U.S. data breaches hit a record 783, with 85.6 million records exposed. At 781 in 2015, the number of breaches was about the same, but the number of records exposed doubled to about 169 million. The majority of the 781 data breaches in 2015 affected medical/healthcare organizations (66.7 percent of total breaches) and government/military (20.2 percent), according to the Identity Theft Resource Center. These figures do not include the many attacks that go unreported. In addition, many attacks go undetected. Despite conflicting analyses, the costs associated with these losses are increasing. McAfee and the Center for Strategic and International Studies (CSIS) estimated the likely annual cost to the global economy from cybercrime is $445 billion a year, with a range of between $375 billion and $575 billion.

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